Patricia M. Johnson and Richard F. Outcalt

We’ve all shopped at stores that have made such a bad first impression we’ve vowed they won’t have the opportunity to make a second. But…

Most specialty retailers are quick to claim that they provide outstanding customer service. But what exactly constitutes “good customer service” for shoppers? Consider this: Many…

What’s the best way to increase sales and profits? Sell more to your “best” types of customers! Today, it is not enough to have profitable…

Since 60% to 80% of a typical retailer’s total assets are in inventory, it is essential that retailers know how their inventory investment is performing.…

What did your last financial statement indicate to you about your business? Whether it told you the company made a profit or if you look…

Here’s a dismal statistic: last year, in the United States alone, on average one retail business failed every 12 minutes. That’s five failures per hour,…